Effective Date: July 1, 2025
FidNos Corporation provides professional digital and IT services, including but not limited to website and web application development, software development, hosting and domain services, pharmaceutical and food industry software solutions, training and evaluation services, and reliable IT support services. Due to the nature of these services, the following refund policy applies.
1. General Refund Policy
All payments made to FidNos Corporation are non-refundable, unless explicitly stated otherwise in a written agreement signed by both parties.
Once work has commenced, resources have been allocated, or services have been delivered (partially or fully), no refunds shall be issued.
2. Hosting & Domain Services
Domain registrations are strictly non-refundable once purchased.
Hosting services are billed in advance and are non-refundable after activation.
FidNos Corporation is not responsible for refund policies of third-party domain registrars or hosting providers.
3. Website, Web Application & Software Development
This includes:
Websites
Web applications
Custom software
Pharmaceutical software
Food industry software
Policy:
All development, setup, design, and customization fees are non-refundable.
Payments cover time, expertise, planning, and resource allocation.
No refunds will be provided for completed, partially completed, or milestone-based work.
4. Subscription & Managed Services
For services billed on a monthly or recurring basis (e.g., managed websites, maintenance, marketing, IT support):
All subscriptions are billed in advance.
Clients may cancel at any time.
Cancellation stops future billing only.
No refunds will be issued for the current or previous billing cycles.
Services will continue until the end of the paid period.
5. Training, Evaluation & Consulting Services
Training sessions, evaluations, audits, and consulting services are non-refundable once scheduled, delivered, or partially delivered.
Missed sessions or unused services do not qualify for refunds.
6. IT Support Services
IT support services are billed based on subscription, retainer, or agreed scope.
Fees paid for IT support are non-refundable, regardless of usage level.
Emergency or priority support fees are also non-refundable.
7. Exceptional Circumstances
Refunds may be considered only if:
A duplicate or incorrect payment was made, or
FidNos Corporation is unable to provide the agreed service due to internal constraints.
Any such refund:
Is subject to internal review
Is granted solely at the discretion of FidNos Corporation
Will be processed using the original payment method only
8. Third-Party Costs
No refunds will be issued for:
Domains
Hosting
Licenses
Plugins
Software tools
Advertising spend (Facebook, Google, etc.)
These costs are governed by third-party providers and are non-refundable under all circumstances.
9. Chargebacks & Payment Disputes
Clients are required to contact FidNos Corporation before initiating any chargeback or dispute. Unauthorized chargebacks may result in immediate suspension or termination of services.
10. Acceptance of Policy
By making a payment to FidNos Corporation, the client confirms acceptance of this Refund Policy and agrees to all terms stated herein.
Contact Information
For billing or policy-related inquiries: contact at billing@fidnos.com