Last updated: January 1, 2024
At FidNos Corporation (“FidNos”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and engage with our services.
1. Information We Collect
We collect personal information by lawful, fair, and transparent means, and, where appropriate, with the knowledge or consent of the individual concerned. The type of data we collect may include, but is not limited to:
Name, email address, phone number, and company details.
Information you provide through forms, inquiries, or subscriptions.
Technical information such as IP addresses, browser type, and usage patterns.
2. Purpose of Collection
Before or at the time of collecting personal information, FidNos will clearly identify the specific purposes for which the data is being gathered. Typically, we collect personal data to:
Provide and improve our services.
Respond to your inquiries and communication.
Conduct internal record-keeping, analytics, and reporting.
Meet legal and regulatory requirements.
3. Use of Information
We will collect and use personal information solely for the purposes specified at the time of collection, or for related secondary purposes, unless we obtain further consent from the individual or as required by law.
4. Data Accuracy
We are committed to ensuring that the personal information we hold is accurate, complete, and up-to-date. If you believe any data we hold is incorrect or incomplete, please contact us promptly for correction.
5. Data Security
We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to secure servers, encryption, and controlled access protocols.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
7. Transparency and Access
We are committed to transparency. Upon request, we will provide individuals with access to information about our policies and practices regarding the management of personal information.
8. Policy Updates
FidNos reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.
9. WhatsApp Business Messaging
FidNos Corporation may use the WhatsApp Business Platform to send notifications, alerts, updates, and service-related communications to users of its software solutions, including but not limited to Computerized Maintenance Management Systems (CMMS), Quality Management Systems (QMS), and related applications.
When communicating through WhatsApp, we may collect and process the following information:
- WhatsApp phone number.
- Message delivery and read status information.
- Message content necessary for providing requested services and support.
- Technical information provided by the WhatsApp Business Platform.
This information is used solely for:
- Sending system-generated notifications and alerts.
- Responding to customer inquiries and support requests.
- Maintaining service functionality and communication records.
- Improving the reliability and effectiveness of our services.
10. Sharing of Information
FidNos Corporation does not sell, rent, or trade personal information to third parties.
Information may be shared only with trusted service providers necessary to operate our services, including Meta Platforms, Inc. (WhatsApp Business Platform), cloud hosting providers, and other technology partners that assist in delivering our services. Such providers are required to protect personal information in accordance with applicable laws and contractual obligations.
11. User Rights and Data Deletion
Users may request access to, correction of, or deletion of their personal information at any time.
Requests relating to WhatsApp communication data or other personal information may be submitted by contacting:
Email: privacy@fidnos.com
FidNos Corporation will review and process data deletion requests within a reasonable timeframe, subject to legal, regulatory, and contractual obligations.
12. International Data Transfers
As part of providing our services, personal information may be processed and stored in jurisdictions outside the user’s country of residence. FidNos Corporation takes reasonable measures to ensure that such data is protected in accordance with applicable privacy and data protection laws.
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
📧 privacy@fidnos.com